Emergency response platform · Kenya · Uganda · Tanzania
Upesy connects security companies, ambulance services, government agencies and humanitarian responders on one platform. We power the branded SOS apps your customers carry, the app your crews respond with, and the control room that links you to partners across the region.
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Example incident
Powering emergency response for
Why Upesy
Every minute lost between a call for help and a crew arriving traces back to the same bottlenecks. We built Upesy to clear them.
In a crisis people hunt for numbers, wait on hold and struggle to explain where they are.
Upesy: one press sends the alert with live location, an audio clip and the person's emergency contacts.
Each provider sees only its own fleet and coverage map, even when a partner's unit is closer.
Upesy: a shared network where providers dispatch to each other and follow the job to the end.
Response times, coverage gaps and subscription revenue live in spreadsheets, if they are tracked at all.
Upesy: SLA timers on every incident and analytics in every module of the console.
Security companies, ambulance and medical services, roadside assistance, insurers and employers protecting their staff.
Public safety and disaster agencies, county emergency services, and citizen reporting channels with AI screening, translation and geocoding.
Relief organizations, protection programmes and community responders who need to reach people quickly and coordinate in the field.
What we provide
The Upesy platform is the engine behind the emergency apps of providers such as G4S and GardaWorld. You choose the pieces you need and we run the technology.
Your own emergency app on Google Play and the App Store, with your name, logo and colours. Customers raise an SOS, share journeys and subscribe to your services from their phones.
An app for the crews in your patrol cars, ambulances and recovery trucks. Dispatches arrive as urgent alerts, crews update their status from the road, and the phone tracks the vehicle when it has no tracker fitted.
A control room in the browser: live incidents and units, partner dispatch, control centres and zones, billing, administration, support and analytics.
Tour the consoleProviders respond for each other. When a customer is outside your coverage or needs a service you don't run, a partner takes the job and you follow it to the end.
How the network worksConnect your call centre, alarm monitoring, trackers or software to the Upesy network. Send incidents in and get status updates back.
Integrate with UpesyHow a response works
A customer presses SOS, or a missed Safety Check or Follow Me prompt raises one for them. Location, audio and guardians travel with it.
The control centre covering that zone sees the alert at once. SLA timers start counting.
The console recommends the nearest available unit, from your own fleet or from a network partner.
The crew navigates with the responder app and reports each step. Guardians and the control room stay informed.
Reports, evidence and SLA results are kept with the incident. Analytics show where to improve.
Customer app
A complete emergency app published under your name. Every alert, journey and subscription reaches your control room.
One press alerts your control room with the customer's live location and a one-minute audio clip. The app calls their primary contact and alerts every guardian by push, SMS and email.
Customers choose the guardians who should hear when something goes wrong, at home or abroad. Guardians with the app see the alert live. Everyone else gets it by SMS or email.
Before a late walk, a first meeting or a site visit, the customer sets a timer. If they don't check in when it runs out, the app raises an SOS to the guardians they picked and, for premium members, to your control room.
Customers share a journey live with the guardians they pick. If they leave the route or miss a check-in prompt, the app raises an SOS to those guardians and, for premium members, to your control room. One tap turns the trip into an SOS at any time.
Post safety alerts, advisories and updates to your customers, with photos and video, targeted by country. Customers can share a post with friends and family through a link.
Customers subscribe in the app, on their own or through their employer. They pay by mobile money such as M-PESA, Airtel Money and MTN MoMo, by credit or debit card, or by bank transfer. Premium members get a response from your teams, and a free trial lets new users try it first.
Sign-in: phone number with an SMS or voice code, Google or Apple.Also inside: chat with the control room, saved places, safety history and in-app support.
Responder app
Your field teams get their own app in your brand. It turns every patrol car, ambulance and recovery truck into a connected unit that your control room can see and dispatch.
Crews start a shift on their assigned unit, and the control room sees who is available.
New jobs arrive as urgent alerts that cut through a locked screen.
Accepted, en route, on scene, completed. Each step reaches the control room as it happens.
The route to the caller opens in the crew's maps app.
Units without a vehicle tracker report their position from the on-duty phone.
Crews write the incident report and attach photos on scene. They upload when signal returns.
Web admin console
Everything your operation runs on, in one place. Each organization gets its own branded console address, and every staff member sees only what their role allows.
Alerts arrive with the caller's live location, audio, guardians and history. Track units live from vehicle trackers such as Wialon or from responder phones, dispatch the nearest one and watch every SLA timer.
Hand an incident to a service partner, such as an ambulance network, when it falls outside what your teams cover. The partner receives the caller's latest location and its status flows back to your console.
Organize your operation into control centres and draw response zones on the map, so each alert lands with the team that covers it.
Packages, individual and corporate clients, subscriptions, invoices, receipts, settlements and reconciliation. Customers pay by mobile money, card or bank transfer, with VAT set for each country.
Manage users, roles and permissions so operators, billing staff, partnership managers and responders each see what their job needs and nothing else.
Customer tickets with SLA monitoring, ratings and feedback, and sync with helpdesks such as Zammad and Freshdesk.
Each area of the console has its own dashboard.
Collaboration network
No single provider covers every street, every service or every country. On Upesy, organizations respond for each other. A security company can bring in an ambulance service, and a provider in Nairobi can hand over to a partner in Kampala.
API integration
Alarm monitoring centres, call centres, insurers and fleet platforms can use the Upesy response network through our APIs, without rebuilding what already works.
{
"event": "incident.status_changed",
"incident": {
"reference": "INC-104233",
"category": "Ambulance",
"priority": "P1",
"status": "ON_SCENE",
"country": "KE",
"location": { "lat": -1.2676, "lng": 36.8108 }
},
"unit": { "callsign": "AMB-07", "provider": "partner" },
"occurredAt": "2026-10-22T18:10:38Z"
}Pricing
Upesy works on a revenue share. Each month you pay a share of what your app brings in, and the share per customer falls as you grow. A platform fee sets the minimum for quieter months.
Choose one of two ways to share revenue. Each rate applies only to the customers in its band, so you never pay more per customer as you grow.
Of the subscription revenue your app collects.
For each paying customer.
You pay the revenue share or the platform fee, whichever is higher. When your share is higher, there is no platform fee on top.
With 800 paying customers on the percentage share, each paying Ksh 1,000 a month:
Customers are counted as paying subscribers in each month. Which way you share revenue is agreed when you join. Prices exclude VAT, which applies at the local rate.
About us
Upesy World is a lean team of talented people working to clear the bottlenecks in emergency response. We are based in Nairobi, and our platform serves customers in Kenya, Uganda and Tanzania today, with Zambia, South Africa, Nigeria and Ghana next.
Our vision is a safer world. We get there by helping private, government and humanitarian responders work as one network, so help is easier to reach, better coordinated and quicker to arrive. We build the technology. Our partners bring the people, vehicles and know-how on the ground.
Upesi is Swahili for "quickly". It's the standard we build to.
We build what responders and the people they protect actually need, from safety timers and live journeys to an app made for the crew in the vehicle.
We connect providers, trackers, payment networks and partner services, so nobody responds alone.
We raise the standard of response with measured SLAs, clear analytics and tools that make every team faster.
Questions
Yes. Your customers download your app, under your name, logo and colours, from Google Play and the App Store. Upesy stays in the background.
No. The console reads positions from vehicle tracking platforms such as Wialon, and our APIs connect call centres and alarm monitoring. Units without trackers report through the responder app.
By mobile money (M-PESA, Airtel Money, MTN MoMo and others), credit or debit card, or bank transfer. Individual customers pay in the app, corporate clients receive invoices, and VAT is applied per country.
The network can pass the incident to a partner who covers that area or service, such as an ambulance provider, and you follow progress from your console.
Kenya, Uganda and Tanzania today. Zambia, South Africa, Nigeria and Ghana are next. Tell us where you operate and we'll plan with you.
Each organization sees only its own customers, incidents and billing. Inside your organization, access follows the roles and permissions you set.
Contact us
Partnerships, demos, pricing, API access, support or feedback. Tell us about your organization and we'll get back to you.
Innovate · Integrate · Elevate
Launch your branded emergency app, connect your crews and join a network that responds together.